Job Overview
The role of Team Leader is to oversee cleaning operations across a busy hospital site, ensuring high standards of cleanliness, safety and compliance.
Working Hours: Saturday and Sunday – AM, PM and Night shifts, 15 hours per week.
Location: Dudley, West Midlands.
Key Responsibilities
* Produce audit improvement plans for the client.
* Attend regular cleaning technical and efficacy audits.
* Manage roster ensuring suitable cover and overtime within budget.
* Oversee competency checks of staff within designated zone.
* Escalate issues that may impact service to management.
* Ensure staff comply with uniform, smoking legislation and H&S regulations.
* Manage HR matters: absence, grievance and disciplinary issues.
* Coordinate with the Cleaning Compliance Manager for documentation and meetings.
* Deliver toolbox talks on health, safety and wellbeing.
* Conduct area inspections and communicate findings to prevent recurrence.
* Identify trends from audits and prepare internal action plans.
* Control consumable and labour spend within budget.
* Report complaints and accidents in a professional and timely manner.
* Support staff with mandatory training to meet Mitie targets.
* Maintain and update Mitie site pack documentation.
* Build relationships with ward and department leads and provide first‑line response.
* Assist catering with 24/7 menu where required.
* Carry out monthly cleaning tasks as per customer requirements.
* Support operations when staffing is below required levels.
* Check stock levels and report for ordering.
* Train staff on terminal cleans and hygiene practices.
* Carry out additional reasonable requests from client or manager.
Qualifications & Experience
* Leadership experience preferred; training provided.
* Experience in industrial or healthcare cleaning preferred.
* Strong communication skills at all levels.
* Ability to work independently and as part of a team.
* Good scheduling and initiative driving.
* Flexibility in workload and hours.
* Proactive and reactive task management.
* Basic health and safety knowledge.
* Basic IT competency.
* Commitment to presenting Mitie values—uniformed, affable, helpful.
* Willingness to go the extra mile.
Benefits
* Virtual GP services and household support.
* Salary Finance scheme allowing early pay and loans.
* Flexible lifestyle benefits platform – extra holiday, insurance, tech purchases.
* High‑street discount access through MiDeals.
* Cycle‑to‑work scheme.
* Life cover up to 4× salary.
* Enhanced pension contributions and a save‑as‑you‑earn scheme.
* Mitie Matching Share Plan.
* Mitie Stars recognition with monthly cash prizes and an annual top prize of £10,000.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require reasonable adjustments due to a disability or long‑term condition, please let us know.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from banks and government sites to hospitals and schools.
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