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About the Company
The Customer Support Team are an important team at the very forefront of the customer journey with BuildStore. The team deals with all mortgage offers, interim release of mortgage funds and they also monitor the progress of customer projects. In addition to this they need to build a strong relationship with our clients and lenders.
About the Role
The main objective of the role is to build a rapport with every customer and provide excellent (5star) customer service. Every interaction is important and offers the opportunity to leave a positive lasting impression.
Responsibilities
Excellent customer service skills and experience
Follow team processes with a high level of accuracy
Proactively keep in touch with clients
Liaise with key stakeholders throughout the journey, including solicitors, intermediaries and lenders
Planning and organising workload effectively to meet client expectations
Excellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systems
Achieve daily, weekly, monthly objectives & KPIs as set by your Manager
Maximise cross sale opportunities across the business
Ensure client data is dealt with, securely & accurately in line with company standards and General Data Protection Regulation.
Qualifications
This role demands a professional individual with excellent telephone skills, ideally with mortgage and financial services experience, an ability to identify cross-sale opportunities and potential solutions for clients plus excellent customer service and communication skills. The individual will be a self-motivated, enthusiastic, proactive team player who is personable and can build good relationships with colleagues and clients alike.
Required Skills
Excellent customer service skills
Strong communication skills
Ability to build relationships
Proactive and self-motivated
Preferred Skills
Experience in mortgage and financial services
Ability to identify cross-sale opportunities
Pay range and compensation package
Starting Salary £23,000-£25,000 (based on experience)
Equal Opportunity Statement
BuildStore is committed to diversity and inclusivity in the workplace.
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