Aftersales Customer Support Specialist
What the role involves
In this position, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels. You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged. By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.
What we're looking for
You'll have a confident and friendly communication style, with the ability to build rapport quickly over the phone and online. Experience in a customer-facing role is essential, ideally within a premium or high-service environment. Strong organisational skills, the ability to manage multiple tasks, and a genuine passion for great service are key. While knowledge of the motor trade is an advantage, full training will be provided.
Along with a competitive salary and a supportive working culture, we offer:
30 days' holiday (including bank holidays)
An extra day off for your birthday
Contributory pension scheme
Free eye-care vouchers
Life assurance (three times your base salary)
24/7 mental health support
Access to online discounts and rewards
Long-service recognition (5, 10, 15, 20, 25 years)
Cycle to Work scheme
£500 colleague referral bonus
Discounts on parts, servicing, MOTs, vehicles, and motorcycles
Manufacturer training to support your development
Clear career progression pathways with coaching and support
References available on request