1. Competitive Salary
2. Work for a leading local authority in the midlands.
About Our Client
My client is a leading local authority based in the midlands with over 1500 social houses in that area, this local authority delivers high‑quality council homes and landlord services to support resident's housing needs.
Job Description
3. Provide leadership and manage the day-to-day operations of the Housing Officer Team to create a strong performance culture and provide excellent service delivery, ensuring workloads and areas of focus align with service need and priorities.
4. Be accountable for the management of the tenancy management function, ensuring the effective and efficient use of personnel and other resources in support of continuously improved service delivery and outcomes for tenants.
5. Oversee and monitor support for new tenants through the lettings process, ensuring timely allocations minimising rent loss.
6. Ensure that tenants are provided with clear and compassionate advice, assistance and information through a range of channels including home visits, telephone and, written communication efficiently and courteously with particular emphasis on customer care.
7. Promote financial inclusion and independence by ensuring officers are referring tenants to the relevant teams/partners for specialist advice on rent payments, income maximisation and rent recovery.
The Successful Applicant
A successful Senior Housing Officer should have:
8. Technical and professional skills, expertise and experience in a tenancy management based role in social housing.
9. Experience of working with and establishing partnerships and networks
10. Understanding of tenancy management principles, including the use of data to develop tenant focused services.
11. Understanding of legislative and regulatory requirements and their significance in achieving positive outcomes for tenants, and ability to ensure effective levels of compliance, performance and assurance in a high profile and complex regulatory context.
12. Successful experience of managing a high performing team with a proven ability to set clear objectives, coach and develop staff, and address under performance constructively.
13. Previous experience and professional knowledge around safeguarding, antisocial behaviour and crime including delivery of best practice in a housing.
What's on Offer
14. Competitive salary ranging from £38,555 to £47,123 per annum.
15. Permanent position within a reputable public sector organisation.
16. Opportunities to impact the housing services in the midlands.
17. Supportive and professional working environment.
18. Potential for career growth and development within the property department.
If you are ready to take on this rewarding role as a Senior Housing Officer in the midlands within the public sector, we encourage you to apply!