Senior ServiceNow Transformation & Advisory Consultant – Senior Consultant (Principal Level)
Location: London
About your role
As a ServiceNow Transformation & Advisory Consultant, you will drive end‑to‑end transformation projects for global market leaders, delivering strategic value assessments and complex ServiceNow implementations. Your work blends process automation experience, industry insight, and deep ServiceNow platform expertise to shape client success.
Your role will include:
* Strategic Advisory: Provide expert, experience‑supported advice on process optimisation and operating model transformation using the ServiceNow platform.
* Outcome‑Driven Delivery: Lead the design and delivery of solutions that directly enable clients’ strategic business outcomes, improve experience, manage risk, and streamline operations.
* Industry Expertise: Apply deep sector expertise across Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications to tailor solutions.
* Client Partnership: Cultivate and expand trusted advisor relationships with clients, advancing the firm’s goal of being their go‑to partner.
* Practice Building: Contribute ideas and expertise to grow the consulting capability, coach colleagues, and stay ahead of market trends.
* Business Development: Support bid responses and identify new opportunities to expand impact with clients.
* ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands‑on expertise across at least three core modules.
* Preferred Module Specialisations (choose relevant): Third‑Party Risk Management (TPRM), Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD), IT Asset Management (ITAM), Global Business Services (GBS).
* Consulting Acumen: Minimum five years dedicated consulting experience or a strong track record in client‑facing advisory roles across industry.
* Sector Expertise
o Financial Services – regulatory compliance, operational resilience, vendor risk management.
o Consumer Goods & Retail – employee experience, IT operations for global supply chains.
o Logistics – risk visibility, technology governance for complex networks.
o Life Sciences – secure, compliant workflows for R&D and manufacturing.
* Certifications that Set You Apart
o Required: ServiceNow Certified System Administrator (CSA).
o Highly Preferred: At least two ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
* Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
* Valuable Certifications: PMP, Prince2, SAFe, or other scaled agile certifications.
* Driving Change: Experience managing organizational change and driving adoption for technology transformations.
* Desired Certifications: PROSCI, TBM (Technology Business Management).
* Pre‑Sales & Value Articulation: Proven ability in business development, bid response, use case development, and articulate solution value to senior stakeholders.
* Essential Skills: Exceptional stakeholder management, problem‑solving, analytical thinking, outstanding written and verbal communication skills (C2 proficiency in English and local language(s)).
* Mobility: Willingness to travel to client sites as required.
Benefits
Industry‑leading compensation and benefits, along with top training and development opportunities to support career growth and personal ambition.
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