The Sloane Club is a private members’
club located in Chelsea with a membership base of c. 2,700. The Club began in
1922 as a residence for ladies in the armed forces, welcoming gentlemen,
civilian ladies and families in 1976, celebrating its traditional British
heritage.
The Club offers Members access to
bedrooms, food & beverage, event spaces, a workspace, meeting rooms and
opportunities to engage with other Members through an events calendar. The
clientele is older, price sensitive and predominantly using the Club to access
discounted bedroom rates.
In 2017, The Sloane Club was acquired
by Queensway together with Clearbell with a view to significantly changing the
brand, member demographic and experience and becoming one of London’s leading
private members clubs and a scalable lifestyle brand.
Our research has shown us there is a
clear gap in the market for a club in Chelsea that honours all the component
parts of an individual’s life and facilitates the convergent lifestyle.
A major redevelopment is currently
underway, with the first phase due to complete in March 2025. The business is
remaining operational throughout the redevelopment. The Club upgrade includes a
full renovation of the interiors as well as the introduction of improved
facilities such as a wellness offering, private meeting and events spaces,
workspace, refurbished bedrooms and enhanced restaurants and bars including a
roof terrace and retail unit. The renovations are being carried out under the
creative direction of Russell Sage Studio.
We believe that after we have made an
investment in upgrading the experience, we will have the power to significantly
drive subscriptions, rooms and F&B revenue from Members and non-members
across The Sloane Club and Sloane Place boutique hotel.
The Sloane Place F&B outlet has
c.60 covers and a small basement bar. Serviced from the same kitchen as the
Club, we believe Sloane Place can become a popular neighbourhood restaurant for
Members, locals and visitors alike.
Under
the direction of the Head Chef or the Sous Chef, prepares food in accordance
with Sloane standards. Promotes the
desired work culture around our company cultures.
Key Responsibilities
* Assists with the
preparation, presentation, decoration and menu dishes including:
* Meat dishes and meat marinades
* Fish, shell fish and sauces for fish and shell fish
* Garnishing techniques and methods of service for fish
* Pastry, cakes and yeast goods
* Petit
fours and desserts
* Buffet
Food
* Attends
and participates in daily briefings and other meetings as scheduled
* Prepares
in advance food, material and equipment needed for the service
* Cleans
and re-sets his/her working area
Self-Management:
* Comply with hotel rules and regulations and provisions
contained in the employment handbook
* Comply with company grooming and uniform standards
* Comply with timekeeping and attendance policies
* Actively participate in training and development
programmes and maximise opportunities for self-development
Customer Service
* Demonstrate service attributes in
accordance with industry expectations and company standards to include: -
* Being attentive to guests
* Accurately and promptly fulfilling guest requests
* Understand and anticipate guest needs
* Maintain a high level of knowledge which will enhance the guest
experience
* Demonstrate a service attitude that exceeds expectations
* Take appropriate action to resolve guest complaints
* Appreciate the dynamic nature of
the hotel industry and extend these service attributes to all internal
customers
* Be able to promote Sloane
products and services
Health Safety & Security:
* Demonstrate a comprehensive understanding and awareness of all policies
and procedures relating to Health and Safety and Food Hygiene
* Ensure all security incidents, accidents and near misses are always logged
in a timely manner and brought to the attention of your line manager
General:
* Comply with the company corporate code of conduct at all times.
* Familiarise yourself with Queensway culture which link to the desired
behaviours that we expect all our employees to display
* Perform other tasks at the level of the role as directed by your line
manager in pursuit of the achievement of business goals
* Have the desire and ability to improve your knowledge and abilities
through on-going training
* Ability to work as part of a diverse team with colleagues from different
viewpoints, cultures and countries
Risk Management
* Take moral and legal responsibility for conducting
themselves in their work so they do not expose themselves or others to risk
* Not promote of participate in horseplay, pranks or
practical jokes, which may result in an accident or injury
* Not intentionally or recklessly interfering with
anything provided in the interests of safety
* Make careful use of safety equipment, such as gloves,
goggles, aprons, overalls, shoes and so on
* Return safety equipment to its designated storage area
after use, and reporting any equipment damage to the supervisor
* Take reasonable care when storing, handling, and using
chemicals and dangerous substances, lifting and carrying, and using or cleaning
dangerous work equipment, including machines
* Not undertake any activity which compromises Food
Safety, Fire, Life Safety of others
* Report all accidents, dangerous occurrences, or
hazards, no matter how minor, to the Head of Department