Job Description
Salary - £36,812.00Work Type - OnsiteJob Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LPRole Type - PermanentEmployment Type - Full TimeWorking Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company-funded scheme
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* MORE Choices flexible benefits
* Enhanced parental leave schemes
Job Purpose
We’re looking for a proactive and people-focused Meter Reading Team Manager to lead a team of Data Collectors across a defined geographical area. In this role, you’ll provide day-to-day operational management, support the Field Manager, and drive the performance needed to achieve key business objectives.
The role will involve regular travel across the UK, and you’ll also take part in a standby rota, including some evening and weekend work.
Accountabilities & Responsibilities
* Support and direct the activities of team members, hold communication meetings and briefings and conduct annual dialogues and plan team career and development
* Assist in developing and implementing communication and resourcing plans
* Monitor, control and report on operational performance and service levels and give feedback to the team
* Equip the team with adequate tools and equipment to perform their work efficiently and effectively.
* Identify ongoing training needs for the team, ensure that training records are maintained and deliver training where appropriate
* Control costs of field operations and identifies areas for improvement and efficiencies.
* Contribute to process / business improvement initiatives and shares best practice and information within the Company.
* Investigate and resolve complaints by providing first line technical support.
* Raises issues appropriately to the Field Manager.
Technical Skills & Experience
* A full UK driving licence (essential).
* Strongknowledge of the local geographical area.
* In-depth understanding of data collection activities, processes, data allocation and retrieval (essential)
* Experience leading tasks or projects, and supporting the prioritisation and allocation of work within a team.
* Experience within the Energy / Water Services sector.
* Experience of resolving customer issues, conducting data analysis, scheduling work and achieving stretching targets.
* This role may not be eligible for the visa sponsorship
Additional Information
Role Location:
* Covering North Manchester / Bolton
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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