Head of Business Risk & Controls – UK Personal Investor (UKPI) Location: Manchester, UK Reports to: Head of Controls, Risk and Oversight Role Summary We are seeking a dynamic and experienced senior leader to head Business Risk and Controls for Vanguard’s UK Personal Investor (UKPI) platform. This pivotal role combines strategic oversight of risk, governance frameworks, and third-party risk, as well as responsibility for building and executing a strategy to strengthen our control environment. You will lead a high-performing team, collaborate with senior stakeholders, and ensure robust risk management practices that support sustainable growth and regulatory compliance. Key Responsibilities Business Risk & Controls Design and implement a comprehensive risk management and control framework. Lead the execution of RCSAs, ICARA, and other enterprise risk processes. Partner with oversight leads to enhancement UKPI’s control environment by sharing insights, managing assurance testing and tracking progress. Provide training and awareness programs across retail business to embed a risk-aware culture. Governance & Risk Reporting Lead the development and maintenance of governance frameworks aligned with the Enterprise Risk Management Framework (ERMF). Work with business leaders to identify, assess and mitigate top risks. Responsible for governance of our compliance with CASS Lead relevant risk fora to drive accountability, robust tracking and timely closure of risks. Own the end-to-end risk reporting process, ensuring timely, insightful, and actionable reporting to senior leadership. Third-Party Risk Management Oversee vendor risk management, including performance monitoring, cost control, and regulatory compliance. Partner with internal stakeholders to ensure third-party arrangements meet enterprise and regulatory standards. Lead third-party assessments and maintain strong internal control frameworks. Stakeholder Engagement & Leadership Partner with senior leaders to safely execute our business strategy, providing expert guidance on risk and governance matters. Build strong relationships with 2nd and 3rd line partners, supporting annual monitoring and assurance activities. Lead and develop a team of risk professionals, fostering a culture of excellence, accountability, and innovation. Qualifications & Experience Minimum 7 years of experience in risk, governance, or operational oversight roles within financial services. Proven leadership experience with the ability to influence at senior levels. Strong understanding of retail investment operations and regulatory frameworks. Experience managing third-party risk and governance programs. Excellent communication, analytical, and stakeholder management skills. Relevant qualifications such as CFA IMC, IOC, or equivalent are desirable. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.