Overview
Better places, thriving communities. At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
Role
Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Role Responsibilities
* Build strong relationships with contract clients and conduct audit inspections.
* Monitor performance against SLAs and cleaning specifications.
* Manage daily employee wages and ensure Health & Safety compliance.
* Follow statutory Fire and Safety regulations to mitigate risks.
* Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What We Looking For
* Previous management experience in soft services/cleaning within facilities management.
* Excellent customer service and communication skills.
* Strong organisational and time management abilities.
* IT literacy, especially in Microsoft Office.
* Full UK clean driving licence (company car provided).
* IOSH Health & Safety qualification desirable.
What We Offer You
* Access to a virtual GP for you and your household.
* Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
* Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. You can access expert advice by video or phone without leaving your home. We offer financial wellbeing assistance through our Salary Finance scheme, including early pay access and competitive loans. Salary Finance also offers additional benefits.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, and there are other options such as critical illness insurance, dental treatment, or technology products. We also provide high street discounts via MiDeals, a cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes each month and a chance to win a top prize of £10,000 at year end. Our success comes from the experience and quality of our people, and progressing your career is a priority. We offer a variety of training and development resources.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the recruitment process, please email Dan Dyke at Dan.dyke@mitie.com.
Since 1987, Mitie’s 80,000 employees have maintained companies globally. We are the UK’s leading facilities management and professional services company, serving clients from banks to government sites, hospitals, and schools.
Join our Mitie Team
Together our diversity makes us stronger.
* Apply Now
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