My client is a well-established technology and communications provider that has built a strong reputation for delivering innovative IT and telecoms solutions across Northern Ireland and beyond. With a focus on reliability, service quality, and long-term partnerships, they continue to grow their presence in the managed services space.
They are now seeking an IT Support Team Lead - an ambitious and technically capable professional who can oversee a small but growing support team, ensuring excellence in service delivery, security, and customer satisfaction.
This is a great opportunity for someone ready to take the next step in their career - combining hands‑on technical expertise with the chance to develop leadership experience within a fast‑moving, customer‑focused environment.
Key Responsibilities
* Lead and mentor a team of IT Support Engineers, ensuring high performance and a strong customer service culture.
* Oversee daily service delivery across both support and installation projects, ensuring SLAs are met or exceeded.
* Maintain and strengthen cybersecurity standards in line with internal policies and ISO27001 best practice.
* Manage and troubleshoot network infrastructure, firewalls, VPNs, and endpoint devices across customer environments.
* Administer and support Microsoft 365, Active Directory, Exchange, and Windows Server platforms.
* Ensure effective use of RMM tools (such as ConnectWise Command) to monitor, patch, and manage client systems.
* Collaborate with internal teams and vendors to resolve complex issues and deliver system improvements.
* Contribute to the development of the IT services function - improving processes, documentation, and customer engagement.
Technical Skills & Experience
* Proven experience supporting and administering IT infrastructure in a managed service or multi‑site environment.
* Strong understanding of networking (LAN/WAN, IP, VLANs) and firewall technologies (Fortinet preferred).
* Knowledge of endpoint security, mobile device management, and email protection tools (e.g. Barracuda).
* Working experience with virtualisation (VMware or Citrix), SQL, SharePoint, and storage technologies (SAN/NAS).
* Good grasp of Microsoft 365 administration, including security, compliance, and user provisioning.
* Experience maintaining compliance with ISO27001 or similar information security standards.
Desirable:
* Fortinet certification or hands‑on firewall configuration experience.
* Windows Server 2016+ administration.
* Prior experience managing or mentoring junior engineers.
About You
* Technically strong with a proactive, solutions‑focused mindset.
* Driven and ambitious - looking to take ownership of a team and help shape its direction.
* Confident communicator with strong customer service values.
* Organised, collaborative, and comfortable working in a dynamic, growing business.
What's on Offer
* Competitive salary up to £50,000.
* Annual performance bonus.
* Private healthcare and company pension scheme.
* 25 days' annual leave plus statutory holidays (35 total).
* Excellent work‑life balance in a collaborative, supportive team environment.
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