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Process specialist

HM Revenue & Customs
Process specialist
Posted: 23h ago
Offer description

Join to apply for the Process Specialist role at HM Revenue & Customs

Join to apply for the Process Specialist role at HM Revenue & Customs

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Business Process Modelling Implementation Lead (ABACUS Expert)

Purpose of the Role

We are seeking highly experienced experts in Business Process Modelling (BPM) to review existing practice and design, test and implement a BPM operating model for HMRC, with a focus on supporting transformational change.

The role will seek to review and evolve the current BPM operating model, test new practice with HMRC and non-HMRC Teams to enable accurate, feasible, scalable expansion of the existing approach, and embed the new reuseable BPM operating model into HMRC to support delivery of the Department’s transformational change agenda.

This role will ensure robust, consistent creation of high-quality process models, using industry standard notation (BPMN 2.0) across HMRC, enabling internal teams across the business to independently create, assure and maintain process models, within the ABACUS repository.

Key Responsibilities

Enhance the Process Mapping Blueprint to cater for change programme context and cross cutting areas

* Review, enhance and test existing Blueprint aligning with BPM principles and BPMN2 standards currently operating within HMRC.
* This must be done across enterprise, in collaboration with transformational change programmes as well as business groups.
* Develop prescriptive guidance for consistent modelling across the enterprise to support the existing blueprint and the enhancements above. The documentation needs to explain what, how and why to minimise the level of central intervention.

Centre of Excellence development

* A Centre of Excellence Discovery leading to recommendations for how a Centre of Excellence should be resourced and operate BPM within HMRC.

Develop Internal ABACUS and BPMN Compliance Capability (potentially part of the Centre of Excellence)

* Evolve the current ABACUS and BPMN Compliance mechanism into a proportionate and sustainable framework for reviewing and validating process maps at scale.
* Develop roles, workflows, and escalation routes for ABACUS and BPMN2 Compliance checking.
* Create training materials and deliver knowledge transfer to internal teams to sustain compliance checking.

Essential Skills and Experience

* Deep expertise in business process modelling using BPMN 2.0.
* Experience developing governance frameworks and quality standards for process and business architecture.
* Proficient use of enterprise architecture tools, ideally including ABACUS.
* Proven ability to build internal capability, including training and assurance models.
* Experience working in or with large public sector organisations or regulated environments.
* Excellent communication and stakeholder engagement skills.


Seniority level

* Seniority level

Not Applicable


Employment type

* Employment type

Contract


Job function

* Job function

Analyst, Information Technology, and Strategy/Planning
* Industries

Government Administration and IT Services and IT Consulting

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