Company Description
We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
We pride ourselves on our common sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.
We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do.
Job Description
As a Corporate Relationship Manager, you will be responsible for delivering outstanding service to customers and key stakeholders throughout the loan and portfolio management process. You will deal with inbound and outbound enquiries from customers in all stages of the lending life cycle by conducting regular meetings and calls with customers to review their financial performance, needs, and expectations, as well as identifying new business opportunities.
You will be responsible for managing Corporate Portfolio customers (<£ lending exposure) along with providing support to the Corporate Portfolio Directors in general portfolio management for customers with larger lending exposure and / or more complex businesses / structures.
As a Corporate Recovery Manager, we are looking for someone to:
1. Deliver good customer outcomes through effective conversations that seek to understand a customer’s circumstances and offer the right sustainable solution for their needs
2. Actively manage allocated corporate portfolio accounts by identifying credit risk and escalation to consider solutions
3. Through effective listening and questioning, understand the root cause of a customer’s financial situation and work with the customer to find the right solution for their needs
4. Provide day-to-day support to all Corporate Portfolio Directors in regards to the general portfolio management
5. Support and engage with Corporate Recoveries to ensure timely escalation of non-performing cases
Qualifications
Essential
6. Exceptional customer service and communication skills, with a commitment to minimising customer effort
7. An excellent understanding of what a good customer outcome looks like
8. Good working understanding of regulation in relation to arrears management
9. An empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives
10. A team player who works collaboratively and flexibly within their own team and the wider operation to achieve business goal
Additional Information
Benefits working at Together
11. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
12. Buy & sell holidays
13. Discretionary annual bonus
14. Matched pension contribution
15. Life assurance
16. Critical illness cover
17. Health cash plan
18. Private medical insurance
19. Free access to company holiday homes
20. Travel season ticket loans
21. Ride to work scheme
22. Free local gym access
23. Local bar / restaurant discounts
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.