Social network you want to login/join with:
Assistant Production Managers, Gillingham
Client: ABL 1Touch
Location: Gillingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e59cbc2d8cfc
Job Views: 5
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
The Role
Our company has grown significantly over the last few years, and with our continued success, we are planning further expansion. Due to this growth, we are looking for a passionate, dynamic individual who is driven and would love to join our fast-paced team.
Our Assistant Production Managers are an integral part of our production workshops. The main purpose of this role is:
* Manage workshop productivity and ensure the site completes the required units
* Be the sole contact point for customers once vehicles arrive, providing updates throughout the repair process
* Be responsible for the overall cost of sale
* Ensure the quality of vehicle repairs is of the highest standard
* Handle complaints efficiently and contain them internally
* Uphold the company's culture and ethos
* Proactively upload parts to iimage and communicate with the Parts department on timelines
* Communicate effectively with production operatives for a streamlined process
Key Responsibilities
* Greet customers professionally, check in vehicles, hand over courtesy cars, and complete necessary documentation
* Map vehicle repairs with workshop assistance, aiming to reduce influence (COS)
* Discuss repairs with customers, set expectations, and advise on ECD; listen to customer requirements and concerns
* Coordinate with the Office CLM to meet customer expectations and preferred communication methods
* Create an iimage job card and follow parts ordering procedures
* Ensure all invoices are uploaded correctly onto iimage
* Update customers throughout the process
* Monitor progress and advise customers of any changes immediately
* Collect customer excess payments and record all accounting paperwork accurately
* Conduct final quality checks
* Maintain accurate and comprehensive workshop documentation
* Ensure compliance with statutory requirements (Health and Safety, COSHH, etc.)
#J-18808-Ljbffr