* LOCATION
Russell House, Crickhowell Crickhowell, United Kingdom
- ### CAREER AREA
Customer Care
- ### JOB TYPE
Full time
- ## JOB ID
#R64627
Department:Customer Services
Hours:4 on, 4 off – 12-hour shifts (7am – 7pm)
Join NoteMachine's dynamic Customer Services team as aCustomer Advisor, where you'll be at the heart of providing exceptional support to merchants, card holders, and field staff across the UK.
* What You'll Be Doing:
* Be thefirst point of contactfor merchants, card holders, and field support teams
* Provide1st line support, including ATM fault handling and remote fixes
* Handlecomplaintsand service issues with professionalism and empathy
* Monitor our ATM estatein real-time to ensure uptime and reliability
* Manage inboundcalls, emails, and switchboard activity
* Record and logall interactions accurately
* Support and collaborate with internal teams, engineers, and even Company Directors
* Get involved inexciting projectsthat shape the future of customer service
* What You'll Bring:
* Five GCSEs (A*-C) or equivalent
* Experience in a customer service environment (phone or face-to-face)
* Great IT skills and confidence with learning new systems
* A professional and friendly telephone manner
* A proactive and problem-solving mindset
* Why Join Us?
At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:
Ø A competitive salary with an attractive bonus plan;
Ø Excellent career progression and opportunities for development within a growing and diverse company;
Ø Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.
Ø Store discounts and cashback with some the UK's biggest brands after 12 months service.
Ø A salary sacrifice pension programme that results in a higher take home and higher pension contribution;
Ø Life insurance scheme, paying x4 your annual salary;
Ø Sickness insurance programme for employees after a years service;