Where: North Tyneside Contact Centre
Department: Site Support Guide - Service
Hiring Manager: Lindsey Wallace
Closing date: 23rd September 2025
The role and what you will be doing:
The Support Guide role is important. It supports our Contact Centre colleagues to belong to a well organised, engaging place to work. Your main responsibility is to support your site to run at its very best.
Working alongside our site operations teams, you’ll add real value to the general running and culture of the site. You will support the administrative side of running the site including logistics and organisation, and champion comms and engagement activities. If you want to make a difference and be an integral part of the site - then this is the role for you.
Site organistion
• I will co-ordinate site visits, I may liaise with colleagues such as, Site / Community Lead, Duty Ops, or Concierge, security and external vendors.
• I will update and maintain the Site Seating Plan supported by planning.
• I will coordinate equipment issue and tracking for SMART working, co-ordinate delivery of equipment and fault reporting.
• I’ll monitor and raise any issues / requests to CBRE.
• I’ll update and maintain the tracking of reasonable adjustment equipment for the site.
• I am responsible for booking meeting rooms, making sure the relevant equipment is available, taking into account any accessible needs, refreshments, and ensure the room is ready for the meeting.
• I’ll co-ordinate colleague lockers.
Administration
• I may provide administrative support for the GM as and when required.
• I am the administration support for first aid and fire warden training.
• I raise purchase orders where required.
• I monitor meeting actions for GMs and Ops Managers where required.
• Collation of additional insight and reporting as required by GM.
Comms and engagement
• I will support engagement activity on site, updating engagement boards and supporting events that help drive performance and recognition.
• I will be the main point of contact for engagement materials and merchandise as part of comms activities – both centrally and locally led.
• I will support the engagement and administration of all seasonal activities on site including collation of numbers attending events and arrangements for payments. I will liaise with various other colleagues, such as our Concierge, community leader and facilities teams for support.
• I will drive central and local comms - cascade relevant community/site messages to appropriate audiences and maintain distribution lists. I use platforms such as Workplace to keep our communities updated and supported.
• I will be point of contact of distribution of recognition budget(s).I will co-ordinate Just to Say nominations/ EE live nominations and other engagement awards.
Wellbeing
I will support the Wellbeing Team with national and operationally led local campaigns. I will support the site and act as an advocate and guide for wellbeing, by raising awareness of the Wellbeing activities that month in conjunction with the site Concierge.
Must have:
1. Excellent organisational abilities.
2. Superb collaboration skills, you will need to link in with other teams and individuals to make this role a success.
3. Ability to flex – from administrative tasks to engagement activities – you will be able to flex your style to achieve a varied group of activities in any given day.