HARD SERVICES MANAGER
Location: Thurrock, Dartford
Salary: GBP50,696
COMPANY OVERVIEW
Our client is a respected name in facilities and building services management, with a long-standing reputation for delivering exceptional operational performance. They are now seeking a Hard Services Manager to oversee the delivery of all planned and reactive maintenance services on a large-scale distribution facility.
JOB PURPOSE
* Oversee the delivery of all reactive and planned works on a defined site, ensuring timely completion within budget and to the highest standard.
* Engage with senior client stakeholders and internal teams, including MI reporting and local business planning input.
* Manage site-based operations to ensure optimal facility performance and compliance.
KEY RESPONSIBILITIES
* Lead the delivery of planned and reactive maintenance works.
* Support and manage the engineering team including Lead Engineer, DMTs, and DMAs to meet KPIs and SLAs.
* Liaise effectively with clients, subcontractors, and internal teams.
* Track and report operational performance across all areas of responsibility.
* Oversee quotation processes and project delivery with both internal and client-direct supply chains.
* Approve and manage RAMS and other Health & Safety documentation.
* Develop and manage direct reports including performance management and training.
* Ensure compliance with all health and safety regulations and company policies.
* Chair both internal and client-facing meetings.
* Provide regular site reports to senior management.
* Plan and cost small works and CAPEX/asset management.
* Ensure effective training strategies are in place to meet site requirements.
* Manage and deliver the full PPM schedule within required timescales.
* Complete any additional duties as directed by the Regional Manager or client.
PERSON SPECIFICATION
Qualifications
* Good standard of general education
* City & Guilds/NVQ in Electrical, Mechanical Installation, or Carpentry & Joinery (or equivalent)
* CITB SMSTS (or equivalent)
* Desirable: City & Guilds 2391, BS7671:th Edition, CSCS/ECS Manager Card
Experience
* Proven experience in building maintenance or engineering
* Knowledge of safety, quality, and environmental standards in a distribution environment
* At least 3 years experience operating within a large-scale site
* Strong track record managing complex and demanding workloads
Skills & Abilities
* Strong problem-solving capabilities in multi-trade environments
* Excellent verbal and written communication skills
* Strong client engagement and stakeholder management ability
* Report writing proficiency and ability to work to deadlines
* Proficient in MS Office and familiar with CAFM systems (Verisae experience desirable)
Attributes
* Self-motivated and proactive
* Excellent interpersonal skills
* Ability to work both independently and as part of a team
* Flexibility in working hours
* Full UK driving licence required
Salary & Benefits
Basic salary GBP48,696 + GBP150 per week on call (1 in 8)
Hours 40 p/week
Healthcare Single BUPA PMI & Health Cash Plan
Pension Contributory/matched up to 5% of basic salary
Bonus 10% Annual discretionary bonus (has been achieved last 2 years)
For more information or to apply, please contact Max on (phone number removed) or apply directly to this advert to receive a call back.
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