Overview
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
* Invoice Intercompany Customer
* Process Intercompany Credit and Debit
* Coordinate orders and shipments between Manufacturing and customers
* Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer
* Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders
* Perform administrative functions supporting customer service functions and sales order entries
* Provide monthly status of open orders and follow up with customers and Production
* Maintain record of asset delivery progress and invoicing
* Interact with Production, Buyer and Planner for follow-up of customer orders
* Resolve licensing issues received from customers and record in support database
* Maintain and improve the integrity of the data in the SAP database
* Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
Contact Information
Name: Toby Isherwood
Email: Apply@expertemployment.co.uk
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