Overview
Account Manager - Amazon Vendor Services, North America. You will be a part of the Amazon Vendor Services (AVS) Team of Retail Business Services and help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team seeks bright, customer-centric, driven, and creative candidates to join the team. You will interface with Ecommerce/Digital teams of assigned vendors and internally with stakeholders across Retail Vendor Management and Vendor Services, while being responsible for multiple aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize and troubleshoot to grow business for your vendors on Amazon. You will utilize a wide range of skills across major functional areas such as selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will focus on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon in addition to addressing operational aspects of the vendor’s business with Amazon, root cause analysis of issues and opportunities impacting business. Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST.
Responsibilities
* Establish long term partnerships with key vendor partners for the group of vendors handled.
* Partner with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
* Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
* Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience.
* Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
* Conduct regular business reviews with the vendors, highlight business metric performance and build action plans.
Basic Qualifications
* 2+ years of sales or account management experience
* Experience with Excel
* Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
* Experience analyzing key open issues and resolution metrics for each of the managed accounts
* Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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