Overview
Vitality, Bournemouth, England, United Kingdom — Agency & Commissions Assistant
Working pattern: Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Responsibilities
* Provide professional, efficient, courteous, and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries.
* Take inbound calls and respond professionally.
* Complete work items allocated efficiently and effectively.
* Action instructions for amendments to agency system data.
* Register advisers and panel to Franchise accordingly.
* Investigate and answer commission and payment queries across all our products.
* Ensure all calls comply with data protection and call quality requirements.
* Identify and escalate risks that impact the business, customers, or other third parties (through your line manager).
* Report issues and/or system/process failures that may impact service to customers (through your line manager).
What you need to thrive
* Previous telephony experience is essential, preferably in a financial services organisation.
* Understanding of the importance of data protection.
* Experience communicating verbally and in writing with external third parties.
* Basic to intermediate Excel skills.
* Positive and friendly telephone manner.
* Able to handle difficult telephone situations.
What’s in it for you
* Bonus schemes that regularly reward your performance.
* Pension contributions up to 12% (we match up to 6% of your salary).
* Vitality health insurance with a rewards system.
* Life Assurance of four times annual salary.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Our commitment to you
* Be the healthiest you’ve ever been.
* Create an environment that embraces you as you are and enables you to be your best self.
* Give you flexibility on how, where and when you work.
* Help you advance your career by playing to your strengths.
* Give you a voice to help our business grow and make Vitality a great place to be.
* Give you space to try, fail and learn.
* Provide a healthy balance of challenge and support.
* Recognise and reward you with a competitive salary and excellent benefits.
* Be there for you when you need us.
* Provide opportunities for you to be a force for good in society.
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