Job overview
Scarborough Hospital’s Special Care Baby Unit (SCBU) is seeking a caring and committed Neonatal Support Worker to join our dedicated team. This is a unique opportunity to make a real difference to the lives of premature and unwell babies, while supporting families through one of the most important and emotional times of their lives.
What we’re looking for:
1. A kind, patient and empathetic nature
2. Strong communication and teamwork skills
3. The ability to remain calm, compassionate and resilient in a sensitive environment
4. A genuine passion for learning and providing the very best care
Why join us?
At Scarborough SCBU you’ll be part of a warm, professional, and supportive team where your contribution truly matters. We’ll invest in your training and development, helping you grow your skills and confidence in neonatal care. Most importantly, you’ll experience the pride of knowing your work helps give our most vulnerable patients the very best start in life.
Main duties of the job
To provide high-quality, family-centred care to babies and their families within the Special Care Baby Unit. The postholder will support registered neonatal nurses and the wider multidisciplinary team in delivering safe, compassionate, and effective care, while promoting infant development and parent involvement.
5. Assist with the day-to-day care of babies, including feeding, comforting, and supporting their basic needs
6. Provide reassurance and guidance to parents, helping them feel confident and involved in their baby’s care
7. Maintain a safe, clean, and nurturing environment within the unit
8. Work closely as part of a skilled, multidisciplinary team
Working for our organisation
To find out more about what it is like to work for our Trust please visit the following link:
Our benefits
We offer a range of benefits to support our staff including:
9. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
10. 27 days holiday rising to 33 days (depending on NHS Trust service)
11. A variety of different types of paid and unpaid leave covering emergency and planned leave
12. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
13. NHS Car Lease scheme and Cycle to Work scheme
14. An extensive range of learning and development opportunities
15. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
16. Basic literacy/ numeracy skills preferably gained through secondary school education
17. Willingness to undertake training
Desirable criteria
18. NVQ/ QCF Level 2 in a health-related subject
Experience & Knowledge Required
Essential criteria
19. Detailed understanding of the role of a HCSW
20. Awareness of what is important to a patient
Desirable criteria
21. Experience in a care setting
Skills & Attributes
Essential criteria
22. Good command of written and verbal English
23. Able to communicate well with patients and other members of staff (face to face or over the phone)
24. Basic IT skills
25. Understanding of how to work as part of a team
26. Have the courage to challenge & question appropriately
Aptitude & Personal Qualities
Essential criteria
27. Caring, Compassionate, Sympathetic, and Patience
28. Polite & Friendly, Approachable, Professional (including neat and tidy)
29. Honest, Reliable, and Motivated
30. Ability to cope with emotionally stressful situations