Are you passionate about supporting vulnerable and older people to live independently in safe, well-managed homes?
Do you thrive on making a positive difference, working collaboratively with partner agencies, and ensuring great customer service?
We are looking for a Housing with Care Officer to deliver excellent housing management within our Housing with Care services. You will play a key role in supporting residents' wellbeing, managing tenancies, and ensuring our schemes provide safe and welcoming environments.
What you'll do
* Manage tenancy processes including referrals, sign-ups, terminations, voids, and tenancy visits.
* Work with residents to promote wellbeing and independence through individual plans, group activities, and signposting to specialist support.
* Hold customer surgeries and respond to housing-related queries promptly.
* Carry out regular health & safety checks and tenancy audits, ensuring accurate records and compliance.
* Liaise with local authorities, social care, contractors, and partner agencies to achieve positive outcomes.
* Support income collection and ensure effective service charge monitoring.
* Develop opportunities for residents to get involved and influence services.
* Represent the organisation positively and work in line with our values.
About you
* Experience working with older or vulnerable customers in a housing, care, or support setting.
* Strong knowledge of housing legislation, welfare benefits, and tenancy management.
* Excellent communication skills, customer-focused approach, and confidence to manage challenging situations.
* A full UK driving licence and access to a vehicle for business use.
Desirable (but not essential):
* A housing-related qualification (Level 3 or above, or working towards).
* Experience of multi-agency working and collating performance data.
This role requires an Enhanced DBS check in line with safeguarding requirements.