Team Leader - Contact Centre
Salary: £28,000 - £30,000
Location: Basingstoke, Hampshire, RG21 6SZ
Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
To lead a Customer Services team in consistently delivering excellent service across all propositions. This involves providing leadership, developing the team, managing performance, fostering a customer-centric culture, improving processes, collaborating with other teams, ensuring quality, managing stakeholders, communicating effectively, and encouraging innovation.
Benefits:
1. 33 days including Bank Holidays
2. Eligibility for an annual discretionary bonus scheme
3. Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
4. Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
5. Cycle to Work Scheme & Intere...