We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, along with excellent benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include leading the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks such as re-stocking shelves and cleaning spillages.
What you’ll do
1. Provide friendly, welcoming, and helpful service, managing the store and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support the store manager by deputising and assisting with HR processes.
6. Introduce new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships and engage with the local community, supporting the delivery of the community plan.
This job would suit people who have
1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while also working on the shop floor.
3. Excellent people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. The flexibility to work various shifts.
Why Co-op?
1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products, plus 10% discounts on other brands.
3. A pension scheme with up to 10% employer contributions.
4. Access to Wagestream, a money management app providing early access to a portion of your pay.
5. 36 days of holiday, including bank holidays (pro-rata for part-time).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. Rotas shared three weeks in advance and accessible via your phone.
9. Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We strive for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and will offer an interview to disabled candidates who meet the minimum criteria. When you apply, we will ask if you'd like to be considered under this scheme and if you need any adjustments to participate in the process.
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