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Customer Service Representative, Telford
Client: Keysight Technologies
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
We are looking for a motivated, people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have customer service experience.
You will be responsible for interfacing with customers, logistics, manufacturing, and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.
Responsibilities include:
* Providing administrative support to our customer service representatives, managing repair/calibration requests
* Data entry of service requests, including adding prices and data as per customer requirements, raising quotes, and handling customer queries
* Assigning emails to Customer Service representatives
Qualifications:
* Customer service experience in a fast-paced environment
* Relevant administrative experience
* Excellent written, verbal, and presentation skills
* Strong teamwork and proactive attitude
* Detail-oriented with excellent organizational and follow-up skills
* Ability to interact effectively with employees at all levels
* Ability to handle multiple tasks in a complex organization
What we offer:
An exciting opportunity within Keysight! We develop innovative solutions with visionary, market-leading customers that connect and secure the world.
At Keysight, diversity encompasses all human demographic differences, including race, ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, disability, and more. Inclusion & Diversity are core values that foster innovation through diverse perspectives. We ensure these practices are integrated throughout our recruitment process.
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