We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. Act as first point of contact for POR customers (Phone, email, chat)
Respond to customer requests for assistance
Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
Provide timely follow-up to customers and an exceptional support experience
Excellent customer service attitude
Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
Project Management, technical aptitude, and analytical skills a plus
Job Type: Full-Time, Salary, M-F, Daytime Hours. Open to Hybrid or Onsite.
All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.