Job Overview:
* We are seeking a highly motivated and vigilant Front of House Security Officer to join our team.
* As a FOH officer, you will be responsible for safeguarding our client's premises, assets, and personnel.
* You will play a key role maintaining a secure environment and deterring potential threats.
* Working Mon - Fri with long weekends available.
* Overtime opportunities available.
Main Duties:
* Conduct regular building patrols both external and internal of the premises to ensure security.
* Monitor surveillance cameras and alarm systems.
* Respond promptly to alarms and incidents.
* Maintain a visible and professional presence.
* Enforce site Policies and Procedures, Assignment Instructions and KOD`s.
* Write detailed incident reports.
* Collaborate with local law enforcement agencies where necessary.
* Provide excellent customer service to clients and visitors.
* Assist with emergency response and evacuation procedures.
Training:
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the FOH manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your license 16 weeks before expiry.
Protection and Health & Safety:
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss, or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Regional Operations Centre to report all incidents.
What we are looking for:
* Proven experience as a Security Officer in related roles.
* Proven experience in Emergency response role.
* Valid Security Licence (DS).
* Valid First Aid Certificate (EFAW or FAW).
* Strong Observational Skills and Security Situational Awareness.
* Excellent Communication Skills.
* Physically fit and capable of standing and walking for extend periods.
* Basic Computer Skills.
* DBS Check.