Dorset HealthCare University NHS Foundation Trust
About
Dorset HealthCare is responsible for all mental health services and many physical health services in Dorset, delivering both hospital and community-based care. We are the biggest provider of healthcare in Dorset, and our services continually evolve and develop to meet the needs of the local community.
We serve a population of almost 800,000 people and employ around 7,000 staff, covering a wide range of expertise and specialisms. Our staff provide healthcare at over 300 sites, ranging from village halls and GP surgeries to mental health inpatient hospitals and community hospitals - as well as in people's homes.
Dorset HealthCare's Services Include
* Dorset's 12 community hospitals and minor injuries units
* Adult and children's community health services (physical and mental)
* Specialist learning disability services
* Community brain injury services
Our community health services encompass: district nurses, health visitors, school nursing, end of life care, sexual health promotion, safeguarding children, diabetes education, audiology, speech and language therapy, dermatology, podiatry, orthopaedic services, wheelchair services, anti-coagulation services, pulmonary rehab, early discharge stroke services, Parkinson's care, community oncology and breastfeeding support services.
Our annual income is around £253 million.
We have University Trust status and work collaboratively with Bournemouth University to provide benefits for patients and staff. Our University Trust status supports us in providing innovative care, promoting clinical excellence, and attracting and retaining high-quality staff.
Key details
Location: St Leonards Hospital, 241 Ringwood Road, Ferndown, BH24 2RR
Contract type & working pattern:
Contract: Permanent
Hours: 37.5 hours per week (Full or part time - 18.75 - 37.5 hours)
* Full time
* Part time
* Flexible working
Salary: £24,071 - £25,674 p.a. pro rata for part time
Job Overview
Are you looking for a new challenge in 2025 where you can be compassionate and save lives across the Dorset community? This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient-focused service to people requiring healthcare advice and assistance.
Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle.
Training Course Information
* Full time course - 3rd March 2025
* Part Time Course - 23rd March 2025
* Interviews will be held on the week commencing 20th January 2025
Regretfully we do not offer Tier 2 sponsorship for this position.
Job Responsibilities
* Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
* Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
* Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
* Always maintain the integrity and confidentiality of all patient and Trust information.
* Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
What Working For Us Will Provide
* 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
* Excellent NHS pension scheme
* Health and wellbeing services
* Flexible working options, including family-friendly hours
* Free training and one-to-one career coaching to reach your career goals
* Preceptorship programme for newly qualified nurses and AHPs
* Access to nine staff networks
* Relocation costs where applicable
* Salary sacrifice scheme opportunities
* NHS discounts to save on your shopping, gym membership and more
Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you.
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