About the Role We’re looking for a proactive and highly organised Administrator & Account Support professional to join a friendly and fast-paced team in Godalming. This is a varied, hands-on role where you’ll play a key part in keeping things running smoothly behind the scenes, supporting clients, coordinating staff and ensuring we deliver top-notch service every day. If you thrive in a busy environment, enjoy being the go-to person, and love a good spreadsheet, we’d love to hear from you! Key Responsibilities: * Be the first point of contact for clients via phone and email, offering a professional and friendly experience. * Log support tickets in our system and ensure they’re accurately categorised. * Keep clients updated on ticket progress, chasing and escalating where needed. * Resolve queries efficiently or direct them to the relevant team. * Organise monthly site visits, confirming dates with clients. * Coordinate ad-hoc visits and manage calendar bookings. * Maintain clear communication * Manage orders—from sourcing products to coordinating delivery. * Create purchase orders in Xero and update internal records. * Book in stock upon arrival and raise work tickets for configuration or dispatch. * Handle inbound sales inquiries and direct leads to the appropriate team. * Arrange client meetings with sales representatives. * Keep client records up-to-date and assist with general account admin. * Order office supplies (tea, coffee, stationery—you keep the place running!). * Manage courier bookings, deliveries and collections with Royal Mail and others. * Help ensure the office remains a tidy, welcoming and well-stocked workspace. Skills & Experience: * A confident communicator who’s comfortable juggling multiple tasks. * Highly organised, with strong attention to detail and time management. * Comfortable using Microsoft Office and other common business systems. What’s in It for You? * A friendly, close-knit team environment where your input really matters. * Room to grow—with training and development encouraged at every level. * Flexible working options, where possible. * The chance to be part of a thriving and forward-thinking business. If you're a confident multitasker who loves getting stuck in and making things happen, this could be the perfect role for you. Apply now and be part of a team that values your ideas, your energy, and your dedication