1st Line Support Analyst
Location: Reigate area – On-site
Day Rate: Up to £150 per day (Inside IR35)
Contract: 3 months
Our client, a leading education organisation, is seeking a 1st Line Support Analyst to provide responsive, customer-focused IT support across a busy school environment. This role is ideal for someone who enjoys hands-on technical work and supporting users in a fast-paced setting.
What you’ll do
Act as the first point of contact for IT queries across the school
Log, triage and resolve incidents and service requests
Support end-user devices, peripherals, classroom technology and basic networking
Set up accounts, reset passwords and manage access requests
Escalate issues to 2nd Line/third-party teams where required
You’ll work closely with teaching staff, students and wider IT colleagues to ensure a reliable and efficient technology experience across the site.
What we’re looking for
Experience in a 1st Line / Service Desk role
Strong troubleshooting skills across Windows, O365 and hardware
Confident supporting users face-to-face and over the phone
Ability to manage and prioritise tickets effectively
Clear, patient communication skills suited to an education environment
The ideal candidate will be proactive, organised and comfortable working on-site in a busy school environment.
Why join?
Stable 3-month contract
On-site role with supportive colleagues
Opportunity to add valuable education-sector experience
Varied workload with hands-on technical exposure