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Role overview:
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances, and evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training, & continuously developing your staff. Building a motivated and high-performing team to increase store success.
3. Analyzing sales data and financial reports to make quick, well-informed decisions alongside the Store Manager, identifying and responding to operational & commercial opportunities.
4. Acting as the point of contact for colleagues in the manager's absence.
5. Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
6. Helping manage day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPIs:
1. Contributing to achieving or exceeding the store's monthly sales targets.
2. Driving all additional KPIs, including but not limited to Units, Conversion, ATV, UPT.
3. Achieving upselling or cross-selling targets.
4. Maintaining a high Net Promoter Score.
5. Ensuring stock accuracy during store audits.
6. Ensuring all new colleagues complete mandatory training.
7. Ensuring employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assisting in keeping operational costs within the allocated budget.
Skills and Experience :
1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & knowledgeable about the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analyzing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to internal and external stakeholders.
Benefits
We value our employees' hard work and offer some fantastic benefits:
* Quarterly discretionary bonus schemes
* Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health)
* Access to digital health and well-being services through TELUS Health
* Health cash plans
* Internal development courses for personal and professional growth
* Access to apprenticeships & accredited qualifications — Earn while you learn (England only)
* Company Sick Pay scheme
* Discounted gym memberships at JD Gyms
* Life Assurance
* Opportunities to join colleague networks and support initiatives for positive change
* Volunteer opportunities via JD Foundation
* Employer engagement forums for influencing positive change
* Incremental holiday allowance
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