Help grow a safer, cleaner, healthier future for everyone, every day. Manages field service personnel to provide effective on-site support and assistance Conduct regular 1-2-1’s and bi-annual appraisals with direct reports Monitor team performance and provide coaching as necessary Develop training plans to meet all product and legislative requirements Oversees the scheduling and training of the field service team, service contracts and directs support services ensuring that customers SLA’s are met and manage resources to ensure coverage of territories and customer sites Accountable for meeting customer service levels and operational KPI’s Plan and oversees installation, commissioning, troubleshooting, maintenance of products and equipment to ensure proper function and maximizing uptime Acts as a liaison and escalation point – internally and externally for installation, commissioning and service whilst developing and maintaining relationships with customers, colleagues and suppliers Ensure all customer issues are satisfactorily resolved in a timely and professional manner, utilizing engineering, manufacturing and other teams as needed Collaborate with sales and support teams to understand customer requirements and provide sales support Develops methods, guidelines and policies to facilitate a safe and efficient service delivery environment Continually evaluate and improve field service processes to increase efficiency and customer satisfaction Prepare and produce reports to monitor service performance and enhance customer satisfaction. Implements changes based on information to improve performance Build and implement field service delivery capabilities in line with the business strategy. Ensure compliance of all H&S requirements for team, customers and all associated equipment. Responsible for making sure that all equipment is calibrated in a timely manner and prior the expiry date and all training renewals are completed promptly, meeting all deadline requirements. Responsible for ensuring all site specific RAMS / POWRA’s are in place and meet the KPI requirements. LI-BI1 Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!