OUR HIRING PROCESS:
1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves personal attention from another human. Our experienced recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for the hiring manager's review. This may be followed by a test or short project to assess your fit for the team.
3. You will be invited to interview with our hiring manager or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we only hire after meeting you face-to-face or via Zoom. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. If you remain excited about joining INFUSE and we are interested, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members our family and want you to feel welcomed.
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At INFUSE, we help brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions. Our Customer Success (CS) team is central to this mission—building strong client relationships and driving long-term success. We are seeking an Account Growth Manager to help scale our impact by maximizing growth opportunities across our client base.
About The Role
The Account Growth Manager plays a key role in ensuring the CS team drives incremental revenue, optimizes internal processes, and tracks growth opportunities. This role will focus on automating and improving efficiency in revenue tracking, identifying process improvements, and influencing training and best practices across the team.
If you're passionate about driving growth, efficiency, and collaboration, this role is for you!
Key Responsibilities:
1. Track Incremental Growth: Produce reports and monitor trends regularly.
2. Accountability & Process Optimization: Collaborate with the CS team to report on expansion opportunities efficiently.
3. Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.
4. Strategic Influence: Continuously evaluate and improve how we track, measure, and forecast account growth.
5. Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs.
6. Collaboration with Sales & Marketing: Work closely with these teams to ensure alignment on growth strategies and client expansion.
7. Data & Insights: Use client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
What We’re Looking For:
* 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, preferably in B2B marketing, SaaS, or agency environments.
* Strong analytical skills to track revenue, analyze trends, and identify growth opportunities.
* Experience with CRM tools (e.g., Salesforce, HubSpot) and reporting dashboards.
* Ability to influence without direct authority and ensure best practices across teams.
* A proactive, problem-solving mindset with a passion for efficiency and process improvement.
* Excellent collaboration and communication skills to align teams and drive impact.
Why Join INFUSE?
* Be part of a fast-growing, innovative company shaping the future of ABM and demand generation.
* Work with a passionate, driven team focused on customer success and measurable impact.
* Opportunities to influence strategy and drive account growth and efficiency.
* Competitive salary, benefits, and a culture that values growth, collaboration, and creativity.
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