Account Manager – Global Digital Retail Media Company
Location: Hybrid (UK-based)
Contract Type: Permanent or Contract – flexible for the right person
About the Company
I’m partnering with a global, fast-growing digital retail media business that’s redefining in-store digital retail media and pioneering the future of retail. This company helps major retailers commercialise their in-store space, connecting brands directly with shoppers at the point of purchase. Entrepreneurial, innovative, and privately owned, they’re in a huge growth phase and are already working with some of the most prestigious retail names in the UK and beyond.
The Opportunity
We’re looking for an Account Manager to take the lead on one of the UK’s most high-profile and well-loved retail clients. This is a critical role, responsible for the day-to-day running of the account, ensuring smooth operations, excellent communication, and best-in-class project delivery.
You’ll report directly to the Client Partnership Director and will be trusted with a high degree of autonomy and ownership to build exceptional relationships, help shape the ongoing success of a flagship client partnership and have a tangible impact on the growth of the business.
This role could suit someone from a media, creative agency, or retail background who thrives in a dynamic, entrepreneurial setting.
Key Responsibilities
* Oversee all day-to-day activity across a flagship retail-media programme, from campaign delivery to operational efficiencies and client satisfaction.
* Take full ownership of the end-to-end delivery of multiple projects and campaigns simultaneously.
* Build and nurture strong relationships with senior client stakeholders.
* Act as the key point of contact, ensuring proactive communication and smooth collaboration between internal teams and the client.
* Identify commercial opportunities to grow the account and add value.
* Work with cross-functional teams (creative, operations, tech, and data) to deliver outstanding results.
* Keep projects on track, on budget and on brief.
* Support strategic planning and bring fresh thinking to campaign and partnership development.
What We’re Looking For
* Proven experience in account management or project management, ideally within B2B, digital media, or agency environments.
* Excellent communication and stakeholder management skills.
* Strong organisational ability, able to manage multiple priorities in a fast-paced setting.
* Commercially astute and confident understanding targets and basic reporting.
* A self-starter who thrives on ownership, accountability, and making things happen.
* Comfortable working in a fluid, entrepreneurial environment where flexibility is key.
* A relationship builder with a positive, can-do attitude and genuine passion for great work.
Why This Role?
* Join a cutting-edge global business at a hugely exciting stage of growth.
* Partner with one of the UK’s most respected and recognisable retailers.
* Enjoy full autonomy and the trust to make decisions and drive success.
* Be part of a collaborative, innovative, forward-thinking team shaping the future of retail media.
* Flexibility to work on a contract or permanent basis, depending on your preference.
* Brilliant culture and flexible working arrangements.