About the Role
Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for a Customer Collaboration Manager working for one of our leading clients in a challenging and diverse role.
As the Customer Collaboration Manager, you will be working in partnership with our client, retailer supply chain colleagues and the field teams to ensure stock orders, stock on hand in depot & stores and for events & new product launches are met in full and on time to drive on and off shelf availability. This role will play a key part in our clients' commercial and supply chain teams, improving the delivery levels of stock to key retailers by creating the right stock pressure to maximize consumer penetration and sales.
Role & Responsibilities
• Building strong internal and external relationships with retailers, customers, sales, customer service, demand, and operations.
• To build relationships across our client with regular and frequent contact including attendance at internal and external supply chain meetings.
• Regular connection with retail supply chain teams to drive store and depot stock pressure to build on shelf availability at shelf and all feature space activations
• Utilise the ReApp platform to ensure stock levels are maintained and influenced as appropriate at depot and store level, to ensure the highest levels of on shelf availability and compliance to agreed activity.
• Liaise with the customer to optimise product replenishment and successfully enabling events (e.g., new products, promotions) which require logistics support.
• Identify and implement supply chain projects, to either remove inefficiencies or enable value creation.
• Achieve on shelf availability targets instore by regularly monitoring and analysing depot and store inventory levels and working with client and external retailer teams to direct more stock into the right areas.
• Proactively work with other functions such as supply chain, commercial team and field sales team to achieve a seamless flow of product to the end consumer.
• Establish and build relationships with our clients with regular and frequent contact including attendance at internal and external meetings where appropriate.
Essential Knowledge & Skills
• FMCG supply chain or commercial experience
• Excellent communication and interpersonal skills, including rapport building and influencing key stakeholders.
• Target driven with good time and task management skills.
• Capability to negotiate with key external stake holders to achieve targets.
• Self-motivated, confident and determined.
• Administration and organisational skills.
• High analytical skills numeracy and logical reasoning, attention to detail.
• Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance.
Fixed Term Contract for 6 Months
Monday to Friday - 40 Hours a week
Location: Field Based along with visiting the Clients Head Office 1 or 2 days a week