Technical Strategy Specialist – Major Loss (Commercial Property)
Milton Keynes or London (Hybrid, 1 day per week onsite)
Salary: £80, – £90, + bonus + comprehensive benefits
A leading global insurer is seeking a highly experienced technical professional to support their Major Loss division on some of the most complex commercial property claims in the UK market. This role is designed for someone who combines deep technical expertise with the ability to influence strategy, support adjusters, and enhance how large-loss claims are managed across the business.
You’ll be an experienced commercial property claims specialist with a strong track record in major or complex loss. This could come from an insurer, a TPA, or a loss adjusting background, but you must be confident handling high-value, technically challenging cases.
You will be someone who enjoys problem-solving, influencing outcomes, and acting as the technical anchor for complex decisions. Strong communication skills and the ability to work effectively across teams will be key, as will the confidence to challenge, support, and guide in equal measure.
The Role This is a senior technical position focused on shaping major loss strategy rather than managing a high-volume caseload. You will oversee a very small portfolio of complex, high-value commercial property claims, typically five or six at any one time – providing guidance on coverage, underinsurance, causation, and claims strategy.
You’ll work closely with the Major Loss team and regularly engage with adjusters on site visits, ensuring high standards of technical decision-making and a consistent approach on the claims that matter most. Alongside the direct claim work, you will contribute to broader technical initiatives, support training and development activity, and play a key role in strengthening claims performance across the business.
This is a visible role with regular interaction across claims, operations, senior leadership, brokers, suppliers, and data teams. Your insight will help shape how major loss claims are handled now and in the future.
Key Responsibilities
• Manage a limited portfolio of high-severity commercial property claims up to £10m
• Provide technical leadership and act as a senior referral point for complex decisions
• Attend site visits with adjusters, offering technical direction and strategic guidance
• Support the development of technical standards and best practice across the Major Loss function
• Contribute to technical training, coaching, and the upskilling of claims teams
• Lead or support strategic projects aimed at enhancing claims performance and customer outcomes
• Identify trends, risks, and opportunities for improvement across high-value claims
• Engage with brokers, suppliers, and internal stakeholders, representing the business professionally at all levels
• Support account reviews, broker presentations, and industry forums
• Work collaboratively with data and analytics teams to improve decision-making and develop data-led initiatives
Benefits
• Base salary £80,–£90, depending on experience
• Annual performance bonus
• Hybrid working with flexibility; typically 1 day per week in Milton Keynes or London
• Wide-ranging benefits package
• The chance to operate at a strategic level on high-impact, high-value claims
• Long-term development prospects within a global organisation