To deliver a high quality care co-ordination service to patients and health care professionals. Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately. Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
Undertake the booking of appointments across a number of services in line with agreed timescales. Provide a first class reception/call handling service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service. Liaise with the Senior Care Co-ordinator regarding any operational issues affecting patient care Follow the failed encounter procedure for all patients that did not attend (DNA) an appointment Liaise with the multi-disciplinary team to ensure the smooth running of the service. Liaise with GP practices regarding patient referrals Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system. Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients. Responsible for undertaking administration duties within the service. Ensure regular attendance at operational meetings.
All training deemed as mandatory to be completed within the specified time frames. Perform any tasks as requested that are within the boundaries of the role. Ensure that all gtd healthcare policies and procedures form the basis of all decision making. Other duties: Any other duties, as agreed with the line manager to meet the needs of the organisation.
This may include travel to other sites within the organisation.