DD-Scientific is a UK-based manufacturer of high-performance electrochemical gas sensors. Founded in 2011, we serve industrial, medical, and environmental sectors worldwide. Known for innovation and modern production methods, we have a portfolio of 130+ sensors models and an annual growth rate of 15%.
To enable our continued growth, we are seeking a professional and experienced Sales Administrator to join our expanding team. The ideal candidate will have a strong commitment to customer satisfaction and a keen attention to detail.
Key Responsibilities and Duties
Sales Order Processing
* Process customer orders accurately from initial enquiry through to dispatch
* Verify order details, specifications, and pricing before processing
* Input orders into company systems and maintain accurate records
* Monitor order progress and coordinate with relevant departments
* Handle order modifications, cancellations, and special requirements
* Prepare dispatch documentation and coordinate with logistics
Customer Communication Management
* Communicate professionally with customers via email and telephone
* Respond to customer queries regarding orders, delivery schedules, and technical specifications
* Maintain regular contact with key customers and provide order status updates
* Resolve customer concerns and escalate complex issues appropriately
* Build and maintain positive customer relationships
Production Scheduling Coordination
* Schedule customer orders with production department based on delivery requirements
* Coordinate with production planning team to ensure realistic delivery dates
* Monitor production capacity and advise customers of any scheduling changes
* Manage urgent orders and expedite requests where possible
Customer Pricing Management
* Apply appropriate pricing structures based on customer agreements
* Monitor pricing accuracy and update systems as required
* Coordinate with sales management on pricing decisions and customer negotiations
Other Sales-Related Office Duties
* Maintain accurate customer databases and contact information
* Support sales team with administrative tasks and documentation
* Assist with credit control and payment follow-up activities
* Handle general office duties including mail, telephone, and reception cover
* Ensure high standards of customer service across all interactions
Essential Requirements
Qualifications & Experience
* Minimum 5 years experience in sales administration or customer service role
* Experience in manufacturing or technical products environment preferred
* Strong administrative and organizational skills
* Proven track record of accurate order processing and customer management
Skills & Competencies
* Excellent written and verbal communication skills
* Professional telephone manner and customer service approach
* Strong attention to detail and accuracy
* Good level of computer literacy
* Experience with CRM systems and order management systems
* Ability to work under pressure and manage multiple priorities
* Problem-solving skills and proactive approach
Personal Attributes
* Customer-focused with professional attitude
* Team player with ability to work collaboratively
* Self-motivated and able to work independently
* Flexible and adaptable to changing priorities
* Discretion when handling confidential customer information
* Commitment to continuous improvement and learning
What We Offer
* Competitive salary based on experience and qualifications
* Comprehensive benefits package
* Development opportunities and training
* Supportive team environment in growing, innovative company
* Career progression opportunities within established UK manufacturer
Job Types: Full-time, Permanent
Pay: £24,500.00-£27,500.00 per year
Benefits:
* Company pension
Ability to commute/relocate:
* Portsmouth PO16 9SF: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (required)
Experience:
* Sales Office: 4 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person