Overview
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Service Agent
Reference: OCT20253096
Expiry date: 2025-11-04 13:54:00.000
Location: Egham
Salary: £29,407 pa + bonus up to £1,470 pa OTE
Weekly Hours: 42.5 hours / Monday to Friday plus Weekend on a rota
We’re here to keep people moving, that’s what we do.
Responsibilities
* As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors and ensuring our vehicles are where we need them to be, when we need them to be there.
* Be at the centre of a busy branch, delivering a great service with a smile and confidently handling multiple tasks at once.
* Resolve customer rental queries, administer customer accounts, and oversee daily vehicle movements in and out of the branch.
Requirements
* No prior industry or vehicle rental administration experience is required—our proven induction training will take care of that.
* Strong customer service know-how, administration skills, and a calm, can-do attitude.
* Full UK or EU Driving Licence.
As a Customer Service Agent with Auxillis, we offer
* A great basic salary with additional benefits including a quarterly bonus scheme (£1,407 pa OTE).
* Annual leave starting at 24 days, rising to 26 days with service, plus the option to buy or sell an extra 5 days each year; public holidays and an extra day off to celebrate your birthday.
* Free life assurance (2 x your salary).
* Well-being services (including 24/7 GP service, mental health support, and physiotherapy) plus Health Cash Plan, Dental Plan & Travel Insurance.
* Exclusive colleague-only vehicle-leasing schemes.
* Pension & save-as-you-earn share scheme.
* Benefits App with retailer discounts and cashback.
* Wagestream App for financial wellbeing and pay access options, including discounts and a financial coach connection.
With over 50 sites nationwide, Auxillis is the go-to provider for bespoke accident claims and mobility services for motorists, trusted by UK motor insurers and motoring brands to help their customers when they need it most.
We are also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fueled by opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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