Role Overview
Your role will involve supporting the administrative services manager in the day-to-day running of the administrative service. You will be primarily based at Ealing Hospital, but you will be expected to work cross site if required.
The Administration Coordinator is the first point of contact for patients and visitors who are referred or admitted to the Accident & Emergency Department or who may be seeking information on patients who are in the main hospital. A key part of this role is to ensure an excellent level of customer service and attention to detail is delivered throughout the team. This role provides the administration/clerical function for the department as well as the Trust, including the electronic admission and discharge of patients treated. The post holder will be available to work a 24‑hour rotational shift pattern, with the appropriate breaks. The role includes accurate and timely input of the clinical data into the Cerner system. The post holder will adhere to Trust policy regarding sensitive information patients provide and the information held about them. The post holder will work at any of the Trust's sites, but this will mainly be at Ealing Hospital, and will be expected to work across the UTC and ED floor providing supportive assistance.
Responsibilities
* The Administration Coordinator is required to work flexibly within the post to achieve the role outcome.
* Work as part of a team.
* Work flexibly across both ED & UTC to ensure administration rotas are optimised.
* Provide and receive routine information regarding patients requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
* Deal with enquiries from patients, medical staff and the general public in a professional and co‑operative manner.
* Have a professional telephone manner toward patients/relatives and other staff.
* Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
* The Administration Coordinator will from time to time be the first point of contact when dealing with bereaved family and friends; this will require a great deal of discretion, tact and compassion.
* The role will require the post holder to inform the patients of the different care.
* The post holder will require good communication skills with the clinical leads of the department in order to overcome the transcribing of the medical notes written pertaining to the patients admitted to observation wards or attending.
* Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day.
* The Administration Coordinators are exposed to distressing information regarding complex clinical conditions and treatments carried out on the patients.
Trust Overview
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.
We run major acute services at:
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
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