Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.
Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.
The Pre-Sales Engineer is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.
This role is critical to:
* Driving high-quality pipeline progression
* Ensuring accurate, scalable, and standardized solution design
* Supporting a solution- and value-led sales motion
Key Responsibilities
* Sales Execution & Deal Progression
o Own the technical qualification and solution design for assigned opportunities
o Lead High-Level Design creation and ensure completion within defined timelines
o Identify and resolve technical blockers early to maintain deal velocity
* Customer Engagement
o Act as the primary technical advisor to enterprise customers and partners
o Deliver executive-level presentations and product demonstrations
o Translate complex technical capabilities into business value and outcomes
o Build credibility across technical, operational, and executive stakeholders
* Solution Design & Documentation
o Design scalable solutions leveraging template-based architectures
o Capture and document customer requirements and use cases
o Support proposal development with clear, commercially viable designs
* Sales & Partner Enablement
o Support AEs in customer meetings, workshops, and deal strategy
o Respond to RFIs/RFPs with structured, high-quality technical input
o Train and enable channel partner Sales Engineers
Contribute to continuous improvement of demo environments and assets
Key qualifications, skills, experience
Mandatory
* Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
* Strong expertise in either:
o Contact Centre (CCaaS, telephony, IVR, CRM integrations)
o Payments / PCI-compliant systems
* Executive-level presentations and demos
* RFx responses and tender processes
* Experience designing scalable, standardized solutions
* Excellent communication skills (written and verbal)
Technical & Domain Strength
* API-based architectures
* Cloud environments (AWS preferred)
* System integrations across CCaaS, CRM, and payment ecosystems
* Ability to translate technical requirements into commercially viable solutions
Behavioral
* Structured, disciplined approach to pipeline progression
* High ownership and accountability in deal execution
* Ability to operate under pressure with multiple concurrent deals
* Collaborative mindset across Sales, Product, and Delivery teams
Desirable
* Experience with PCI DSS compliance frameworks
* Exposure to omnichannel payment solutions (voice, IVR, digital, chat)
* Experience working with channel partners and OEM models
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