The Role The Operations Director will lead the day-to-day delivery of grounds maintenance and associated services across multiple contracts and regions. Reporting to the Founder this role has full accountability for operational performance, service quality, health & safety, people leadership and margin delivery. This is a senior leadership role requiring a strong balance of operational rigour, commercial awareness and people management in a demanding, contract-led environment. Key Responsibilities * Lead all operational activity across grounds maintenance, landscaping and associated services * Ensure consistent, high-quality service delivery across all contracts, meeting SLAs and KPIs * Own operational budgets, cost control and margin performance * Drive operational efficiency, productivity and continuous improvement * Provide visible leadership to Contract Managers, and field teams * Oversee workforce planning, resourcing, training and performance management * Ensure full compliance with Health & Safety, environmental and regulatory standards * Lead mobilisation of new contracts and smooth transition of services * Work closely on tenders, pricing and contract renewals * Build strong client relationships, acting as senior escalation point where required * Champion a positive safety culture and high standards of employee engagement About You * Proven senior operational leadershi...