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The purpose of this role is to deliver the Social and Content Strategy, managing social media channels and content streams, reporting to the Social and Content Manager or Head of Digital Marketing.
Job Title: Social Media Manager
Job Description:
Introduction
Our Social Media and Community Management team works with a broad range of big-name brands. Whether partnering with major broadcasters, charities, drinks brands or jewellery makers, our remit is to help our clients manage their organic social channels, encompassing trust & safety, content management and platform/tech management. We work closely with other dentsu teams and external agencies, including Paid Social, Strategy, Creative and Insights.
Our Social Media Managers manage the day-to-day operations of our clients’ social media channels and communities. The SMM team ensures that our clients’ channels are managed to the highest standards, whilst providing support and guidance for moderation and engagement teams. They serve as the central pivot between client, community, and moderation teams.
Purpose of the Role
As someone passionate about social media and keeping up with the latest trends, you will be a reliable source of knowledge and support for our clients and team. You should be proactive, adaptable, and able to work in a fast-paced environment. Occasional availability outside of office hours may be required to manage challenges.
Key Responsibilities
1. The setup and implementation of social media management projects with moderation, engagement, and outreach teams.
2. Leading and QA of project teams delivering moderation, engagement, and outreach across social media platforms and bespoke communities.
3. Liaising with client teams as the eyes and ears of their brand on social media.
4. Providing feedback and insights on audience interaction, content creation, and content planning.
5. Managing content calendars and publishing schedules, guiding clients on best practices.
6. Presenting in and leading client status meetings.
What you’ll bring
* Experience managing and hosting social media channels for brands, creating platform reports, and managing teams, with knowledge of social media tools and Meta Business Suite.
* Technical knowledge of running pages on Facebook, Instagram, YouTube, TikTok, and X/Twitter.
* Understanding of online moderation, trust & safety, safeguarding, and escalation processes.
* Knowledge of how brands leverage engagement, outreach, and tone of voice to grow channels.
* Experience extracting and interpreting data from social platforms and third-party tools to generate insights.
What we offer
This is a permanent role based in our London office with hybrid working. Alongside a competitive salary, benefits include:
* Competitive Salary
* Company-provided Medical Healthcare
* Generous Pension provisions
* Health and Wellness benefits
* Volunteering days
* Life Assurance
* Work in diverse teams with impactful work
* Exciting and rewarding environment
* Varied work across industries
Inclusion and Diversity
Our culture promotes bringing your whole self to work, fostering innovation and better outcomes. We encourage applications from people of all backgrounds, ages, nationalities, and abilities. We are open to discussing flexible and agile working arrangements and reasonable adjustments for disabilities or medical conditions.
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