We are looking for a professional, outgoing and motivated individual to work as a Fleet Administratorin our Head Office based in Exeter.
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Key Purpose of Role
This role involves working at our Head Office within a busy team, assisting in the repair process and aftersales support function. This could include progress chasing in relation to vehicles that are in our approved repair network, approving aftersales or buy back claims, grading vehicle damage and allocation within the repair network. Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.
Main Duties
Liaising with Repairers and updating internal systems
Support Defleet Repair Assistant Manager in building relationships and maintaining good rapport with Repairers and customers on the network
Working in line with the subcontract Bodyshop policy / procedure updates / service level agreements
Reporting to line manager on Repairer performance
Liaise with external Repairers and internal departments as necessary to ensure a smooth operation
Support the Aftersales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders
Grade vehicle damage from In-Life and Refurb vehicles, making commercial decisions on which vehicles need repair and allocating them within our network
Producing & maintaining spreadsheets
Dealing with telephone/email queries to resolve issues promptly
General administration duties
To undertake any additional duties at the request of your line xxuwjjq manager, that are deemed to be within your competency levels
To adhere to all Scot Group policies and procedures
To undertake any training and development activities at the request of your line manager
Keep safe and secure, all company assets
Contribute fully as a team member, assisting others in their roles as requested by line manager.
Skills, Experience and/or Qualifications Required
No prior experience necessary, full on the job training will be given
Good IT skills
Good communicator