The Urgent Care Team is a 24/7 service; providing a firstpoint of contact and triage service, including telephone and face to faceclinical assessment of patients and/or their carers/relatives, resulting inappropriate decision making and plan of care. The Team work closely with otherdisciplines including GPs, District Nurses, Mental Health Services, AdultSocial Care, End of Life Care Services, Paramedics and other externalproviders.
The Triage Clinicians, as part of the Urgent Care Team, area dynamic group of Nurses and Paramedics with a diverse range of experience andbackgrounds, which responds to the unplanned needs of the patients in NorthEast Lincolnshire.
Please note that CarePlus Group are not currently registered to sponsor applicants from outside theEU and EEA.
Main duties of the job
61 hours available, full or part-time
You will be required to work a variety ofshifts including evenings, weekends and Bank Holidays
We are a friendly, supportive team of clinicians providing aClinical Assessment Service to the residents and visitors to North EastLincolnshire. We play apivotal role in the support of community healthcare and hospital avoidance. Weare a unique service being able to provide a direct access point for bothprofessionals and members of the public with all clinicians having an understandingof the area/services available and social/economic considerations ensuring aholistic approach is maintained. The service is proactive and works closelywith other organisations to pilot new, innovative strategies.
By utilising agreed protocols and policies in conjunctionwith listening, questioning and probing skills you will support in planningindividual patient care. You will complete clinical assessment of minorailments through to life threatening emergencies and arrange appropriate andsafe Ambulance and GP attendance, if required.
This is an exciting opportunity to join adiverse, dynamic, friendly team providing urgent care triage for patients inNorth East Lincolnshire.
About us
Care Plus Group is an employee owned Social Enterprise, establishedin 2011 to deliver NHS community health and social care services and employover 800 people. A key feature of our organisation is the positive culture wehave developed which is based on valuing, trusting, engagement, and involvementof our staff. We consistently deliver high quality innovative services across NELincolnshire, reflected in an ongoing above 95% customer satisfaction feedback.Our services have received national recognition/commendations and Awardsincluding winning a national HSJ award in November 2021. We hold thehighest possible standard of ISO accreditation and are committed to reducingour carbon footprint. We offer excellent terms and conditions includingoptional membership to a contributory pension scheme, Independent Providerclosed access to the NHS pension scheme, lease cars, a full induction programmeand an extensive range of CPD/development opportunities. We recognisecontinuous service from partner Health and Care organisations for the purposesof annual leave entitlement. We are a supportive employer and operate in a waywhich supports family friendly and flexible working. CPG is an equal opportunities employer,committed to safeguarding the welfare of vulnerable adults and expect the samecommitment from all staff and volunteers. As a Disability Confident employer,we will interview all disabled candidates who meet the essential criteria.
Job responsibilities
The job description isattached as a separate document with the person specification – please refer tothis for more information.
Person Specification
Experience
* Experience of multi-agency working
* Minimum of 2 year post registration experience with evidence of consolidation.
* Experience in managing workload with limited direct supervision.
* Experience of working in Primary, Community or Urgent Care environment.
* Have an ability to supervise and support staff.
* Knowledge of safeguarding legislation and procedures.
* Experience of undertaking a Team Leader Role.
Qualifications
* 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration
* Evidence of academic study at level 6
Knowledge & Skills
* Ability to plan, deliver and evaluate programmes of care,
* Ability to assimilate information quickly and effectively
* Ability to assess both health and social care needs of patients
* Empathetic and sensitive approach
* Communicate sensitively and effectively with a callers who may be emotional or who may have varying levels of communication skills
* Ability to deal effectively with situations which may be hostile or aggressive
* Knowledge of consent framework.
* Knowledge of current local and national clinical guidelines.
* Evidence of Professional Development
* Ability to effectively communicate with individuals/groups regarding difficult or complex matters
* Ability to work effectively as part of a team
* Demonstrates a professional approach at all times
* Proficient in accurate record keeping.
* Ability to supervise and support of staff.
* Willingness to undertake additional roles and responsibilities to aid the development of the service ie clinical audits and training.
* Mentorship Qualification or equivalent
* Knowledge of Safeguarding Legislation and Procedures.
* Ability to work to tight deadlines, displaying patience, tact and diplomacy.
* Demonstrate a professional approach at all times.
* Ability to show commitment to Care Plus Group core values
* Ability to demonstrate innovative ways to achieve patient centred care
* Mentorship Qualification or Equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinical Assessment Service (CAS) Team Manager
01472256231
Details
Date posted
02 October 2025
Other
£36,806 to £44,717 a yearRange 6. Pro Rata per annum.
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