Overview
We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidate will be based at Wansbeck Hospital; however, they will be required to work on other sites within the Trust to ensure a high quality service is provided at all times. The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays. This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service.
Responsibilities
* Provide customer orientated service compliant with the Trust confidentiality policy in line with the GDPR.
* Receive patients and visitors into the reception areas with accurate and efficient recording and processing of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.
* Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.
* Provide non-clinical advice to patients, relatives, the public and internal and external agencies.
* Work as part of the larger Health Records Team under the guidance of a Team Leader to ensure a high-quality service is provided.
Qualifications and Requirements
* Good interpersonal skills for effective communication with patients and service users.
* Good numeracy, literacy and keyboard skills to enable accurate data capture.
* Good knowledge of GDPR.
* Ability to prioritise and organise workload with competing and changing priorities.
* Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.
* Experience of working with the general public and demonstrating professionalism at all times.
* There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.
Additional Information
The post holders will be based at Wansbeck Hospital but may work on other sites within the Trust to ensure a high quality service. Full training will be given.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed. This advert closes on Wednesday 17 Sep 2025.
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