Team Lead|Team Manager - B&L Qualification Graduate (exclusion : BE/BTech/MCA) Responsibility Business,Customer Interacts with Client,customer to maintain accuracy and efficiency. Resolves customer queries and requests. Provides clarifications and updates on project and processes to the stakeholders. Keeps the stakeholders informed on meeting process deliverables. Collates data for reporting. Project,Process. Acts as an SME for the team to Identify and resolve issues and document all process changes. Monitor and review first level processing. Process complex Transactions. Handle first level escalations from client. Perform quality checks,audits and Root cause analysis on errors to ensure error free processing. Provides analytical reports. Contribute to process improvement initiatives. Identify and report process changes. Adhere to the mandatory industry regulation and compliance requirements for the given process. Review and audit adherence of the team. Knowledge Management Perform knowledge sharing. Update Process documentation,user manuals as appropriate for the process. Participate in knowledge transfer. People,Team Management,Adhere to org hygiene and compliance needs in terms of. a. Personal Utilization and Time sheet submission. b. Personal and new hire Assimilation. c. Attendance. d. Team Initiatives. Provides appropriate floor support as an SME and feedback to team. Has functional responsibility of the process in the absence of TL. Manage break schedule/transport logistics for the team in the absence of the supervisor. Business,Customer. Interacts with Client,customer to maintain accuracy and efficiency. Resolves customer queries and requests. Provides clarifications and updates on project and processes to the stakeholders. Keeps the stakeholders informed on meeting process deliverables. Collates data for reporting. Project,Process. Acts as an SME for the team to Identify and resolve issues and document all process changes. Monitor and review first level processing. Process complex Transactions. Handle first level escalations from client. Perform quality checks,audits and Root cause analysis on errors to ensure error free processing. Provides analytical reports. Contribute to process improvement initiatives Identify and report process changes. Adhere to the mandatory industry regulation and compliance requirements for the given process. Review and audit adherence of the team. Knowledge Management. Perform knowledge sharing. Update Process documentation /user manuals as appropriate for the process. Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of. a. Personal Utilization and Time sheet submission. b. Personal and new hire Assimilation. c. Attendance. d. Team Initiatives. Provides appropriate floor support as an SME and feedback to team. Has functional responsibility of the process in the absence of TL. Manage break schedule,transport logistics for the team in the absence of the supervisor. Must Have Skills MS Excel Good To Have Skills Fund Operations Data Management Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Oct 30 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. 00056310554