RECEPTION TEAM LEADER
Edinburgh|Full-Time, Permanent|40 hrs/week|MondayFriday £33k
Think your 5-star service standards belong in a corporate setting? They do.
This is a rare opportunity to bring your luxury hospitality expertise into one of Edinburgh's most iconic workplaces a role that blends the prestige of a top-tier hotel environment with the dynamism of a world-class corporate operation. If you've spent your career setting the standard in high-end hospitality, you'll find a new and exciting stage here.
THE ROLE
As Reception Team Leader, you will be the driving force behind a front-of-house operation that rivals the finest hotel lobbies in the country. You'll lead, inspire, and develop a talented team while ensuring every client and guest interaction is flawless from the first greeting to the final farewell.
Occasional travel to Glasgow is required.
WHAT YOU'LL OWN
? Inspire and lead your team to deliver consistently outstanding service
? Act as the primary point of contact for clients and senior stakeholders
? Oversee all catering and meeting room requirements nothing leaves to chance
? Manage rotas, recruitment support, HR tasks, and performance conversations
? Support the Regional Manager in driving excellence across the operation
? Set the tone every single day leading from the front
WHO WE'RE LOOKING FOR
You've built your career in 4-star or 5-star hospitality whether in hotel management, luxury guest services, or premium front-of-house operations. You know what world-class looks like, and you know how to deliver it consistently through a team.
? Proven leadership experience in a luxury or premium service environment
? Meticulous attention to detail with uncompromisingly high standards
? Strong communicator confident with clients, clear with your team
? Calm under pressure, decisive when it counts
? A natural at creating memorable experiences, not just managing processes
? Passionate about developing people and building a high-performance culture
WHAT YOU'LL GET
? Competitive salary with travel and grocery discounts
? Contributory pension scheme
? Comprehensive wellness support, Employee Assistance Programme & digital GP
? 50+ training workshops and leadership development programmes
? Peer recognition awards and a vibrant, values-driven culture
? One paid volunteering day per year
This isn't just a step sideways. It's a chance to take everything you've mastered in hospitality and deploy it somewhere new with the impact, the recognition, and the career development to match.
Ready to make the move? Apply now.
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