HR, Compliance and Quality Assurance Manager
We are seeking a highly motivated and experienced HR, Compliance & Quality Assurance Manager to join Humberstone Medical Centre. This senior leadership role is pivotal in ensuring that the practice operates efficiently, compliantly, and with a focus on delivering high-quality patient care. You will manage all human resource functions, lead quality assurance initiatives, and oversee compliance with regulatory requirements including CQC standards. Key Responsibilities Human Resources Management Lead all HR activities across the practice, including recruitment, contracts, induction, and staff retention Develop and maintain job descriptions and person specifications for all staff roles Manage the recruitment process from advertising to onboarding, including compliance with employment legislation Work closely with Admin and Reception leads to optimise skill mix and workforce planning Create and manage rotas for clinical staff, medical students, and other personnel ensuring adequate coverage Oversee all staff leave requests, including annual leave, sickness, and other absences Coordinate locum staff recruitment and management as required Line manage the Care Coordinator Lead, providing guidance and support Organise and lead regular staff meetings, including minute-taking and maintaining action logs Oversee mandatory training programmes and ensure all staff complete required training Implement and manage appraisal systems for all staff except doctors Support pay review processes in collaboration with the Business & Strategic Manager Promote staff wellbeing, motivation, and personal development through leadership and engagement Quality Assurance & Compliance Ensure the practice complies with all relevant legislation, regulations, and NHS standards Develop, review, and implement all necessary policies and procedures to support safe and effective practice operations Lead on CQC preparation, ensuring all requirements are met and maintained Oversee health and safety management including risk assessments and equipment checks Work alongside the Lead Nurse to ensure robust infection control practices Manage complaints handling and significant event reporting systems Monitor and respond to patient feedback from various sources including FFT and GPPS surveys Collaborate with the Senior Clinical Pharmacist and clinical team to maximise QoF achievement Support and develop the Patient Participation Group (PPG) and liaise with community stakeholders General Practice Operations Represent the practice at meetings with the ICB, LMC, PCN practices, and other partners Maintain strong working relationships with internal teams and external organisations Ensure all safeguarding and confidentiality policies are upheld Undertake other reasonable duties as required by the practice management team
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