Clinic Manager
Location: Poynton
Salary: £30,000 – £34,000 (dependent on experience)
Hours: Full-time (37.5 hours per week) | Permanent | Onsite
Working Pattern: Flexibility required to meet business needs across clinic opening hours (Monday – Friday, 8:30am – 7:00pm; Saturdays until lunchtime) + monthly community spinal screening events.
The Back Clinic is a well-established, highly respected private chiropractic clinic based in the heart of Poynton. Known for delivering exceptional patient care, a warm and welcoming experience, and professional clinical excellence, the clinic is now seeking an ambitious and people-focused Clinic Manager to join the team.
This is a hands-on role with a strong emphasis on reception and patient-facing work, combined with operational management and community outreach. You will play a key part in ensuring patients receive a seamless experience from the moment they walk through the door.
About the Role
This is a varied, front-of-house focused role where you will manage daily clinic operations while being the face of the clinic on reception. You will be responsible for delivering an outstanding patient journey, supporting clinicians, overseeing day-to-day workflow, and driving patient engagement and bookings.
Key Responsibilities:
1. Lead the day-to-day running of The Back Clinic, maintaining a strong and consistent presence on reception.
2. Provide a warm, professional welcome to all patients and ensure exceptional service standards.
3. Work flexibly across clinic opening hours to support operational needs (Monday – Friday, 8:30am-7pm; Saturdays until lunchtime).
4. Attend and support monthly community spinal screening events – confidently engaging with the public and encouraging new patient bookings.
5. Promote treatments, care packages, and memberships with a focus on conversion and patient retention.
6. Support recruitment, training, and supervision of front-of-house staff.
7. Monitor KPIs, income, and expenditure, working closely with the Clinic Director.
8. Ensure compliance with GDPR, health and safety, and governance procedures.
9. Assist with marketing campaigns, local community engagement, and internal communication.
What They’re Looking For:
10. Experience in clinic, healthcare, or practice management (or a similar customer-facing environment).
11. Strong reception/front-of-house experience with excellent customer service skills.
12. Confident promoting services, upselling where appropriate, and converting enquiries into bookings.
13. Commercially minded, ambitious, and KPI-driven.
14. Warm, confident communicator with excellent interpersonal skills.
15. Tech-savvy, ideally with experience of clinic management systems (e.g. Jane App, Cliniko, PowerDiary).
16. Highly organised with strong multitasking and problem-solving skills.
17. Full UK driving license and own transport strongly preferred.
18. Professional, reliable, and able to represent The Back Clinic positively at all times.
Benefits:
19. Free chiropractic treatment for employees + one close family member (approx. £900 annual value).
20. Complimentary vitamin starter kit.
21. 28 days’ annual leave (including bank holidays).
22. Join a supportive, friendly clinic with a strong local reputation and growth plans.
How to Apply
To apply, please submit your CV via our client, The HR Guru. Shortlisted candidates will be contacted for interview.
Please note that they may close this vacancy ahead of the stated deadline if they receive a strong number of suitable applications.