Overview
We have an exciting opportunity for a Benefits Officer to join us! This is a full‑time, permanent role with flexible working conditions and hybrid working (dependent upon experience), with a salary of £30,193 to £34,104 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.
Role
As part of the wider Revenues and Benefits Service you will have a key role in providing a high‑quality service to residents who need financial assistance with their rental liability and/or Council Tax.
Responsibilities
* Accurately and effectively process Housing Benefit and Council Tax Support using the Capita Academy processing system and Civica document management system.
* Administer Housing Benefit and Council Tax Support, including application for discretionary housing payments.
* Maintain up‑to‑date knowledge of relevant legislative changes and ensure compliance.
Qualifications
* Proven skills and experience in a customer‑facing environment, with the ability to meet demanding performance targets.
* Knowledge of Housing Benefit and Council Tax Support.
* Excellent written and verbal communication skills.
* Strong organizational skills and ability to work accurately to tight deadlines, both independently and as part of a team.
* Ability to remain calm and focused under pressure.
* Conscientious attitude and keen attention to detail.
* Flexible approach to work to accommodate changing priorities.
* Enthusiastic about delivering results and doing an excellent job.
Benefits
* 32 days annual leave.
* Flexible working, including a hybrid working pattern for a better work‑life balance.
* Generous Local Government Pension scheme with life cover (3 times annual salary) and an Additional Voluntary Contribution (AVC) scheme.
* Free employee parking close to the offices.
* Give As You Earn scheme.
* Instant Reward Scheme to recognise and reward innovative achievement.
* Employee Assistance Programme providing counselling, advice and information.
* Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
Equal Opportunity
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
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